Not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying (third party) data.

If you have found a vulnerability, we kindly ask you to: my CPU is being used when I run this command or my device is overloaded by network traffic)

Situations where equipment resources are used by user run tasks (eg.

Issues that arise from misconfiguration or misuse of equipment or software.

Vulnerabilities only affecting users of outdated or unpatched browsers and platforms (older than two major releases) or for users who have intentionally reduced security settings on their platform.

Any vulnerabilities without a properly described evidence report of proof of possible exploitation.

Vulnerabilities in our webpages that enable disclosure of non-public client information enable a user to modify data that is not their own or could lead to compromise or leakage of data and directly affect the confidentiality or integrity of user data or which affects user privacy.

Vulnerabilities in RouterOS, that allow unauthorised users to gain access to the software administation tools.

We are thankful to you for taking the time to report to us weaknesses you discover, as long as you do so with adherence to the following responsible disclosure guidelines. If you have found such a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible. Despite this, an issue could be discovered, that affects our device security. We therefore constantly strive to achieve the highest possible security and quality. It is important for us at MikroTik that our customers can feel safe and secure when using our products. See the list of specialists near you! Responsible disclosure of discovered vulnerabilities If you are in need of immediate assistance, now you can hire a certified consultation specialist.

E-mail reply might take up to 3 business days.

Technical support does not include training on TCP/IP.

Provide us with support output file (suppout.rif), that is created when problem appears, instruction how to make it.

Give us a brief problem description that includes information about your network setup.

The latest version is available at the download section.

Make sure that your issue is present with the latest version of MikroTik RouterOS.

Check documentation and configuration examples.

If you have purchased your device from a distributor, please contact them first.

Contact support Contact MikroTik staff to resolve issues Support request instructions

Mikrotik wiki